TRAVEL SERVICES AGREEMENT

Between KBG Consulting, LLC, dba, KBG Travel (“Agency”) and Client (“Traveler”)

Effective Date: 10/14/2025

1. PARTIES

This Travel Services Agreement (“Agreement”) is entered into between KBG Consulting, LLC, dba, KBG Travel, an independent travel agency organized and existing under the laws of the State of Arizona, with a principal address at 2812 E Crescent Way, Gilbert, AZ 85298 (“Agency”), and the individual(s) purchasing travel services (“Traveler”).

 

2. SCOPE OF SERVICES

Agency will:
a. Research, recommend and book travel arrangements as specifically agreed upon in writing with Traveler.

b. Facilitate reservations and communicate payment instructions to or process payments with third-party travel providers, including airlines, cruise lines, hotels, tour operators, transportation companies, and insurance providers (collectively, “Suppliers”) on behalf of Traveler.
c. Deliver travel documents (tickets, confirmations, itineraries) provided by the Supplier.

Services do not include visa procurement, health or safety advisories, or legal documentation assistance unless expressly outlined in writing.

Traveler acknowledges that Agency’s obligations are limited to arranging services with Suppliers and do not extend to provision, performance, or quality of the actual travel services.

Agency may relay special requests (such as seat preferences, adjoining rooms, accessibility accommodations, dietary needs, etc.) to Suppliers. However, Agency makes no guarantee that such requests will be honored by Suppliers.

 

3. SUPPLIER RESPONSIBILITY DISCLAIMER

Agency acts solely as an intermediary between Traveler and Suppliers. Traveler acknowledges and agrees that Agency does not own, operate, manage, or control any Suppliers. Agency acts solely as an agent for disclosed Suppliers. Agency is not responsible for acts, errors, omissions of Suppliers or for personal injury, property damage, delays, losses, or inconvenience resulting from their services.

 

4. PRICING, PAYMENTS, AND FEES

4.1 Quotes & Pricing

  • All price quotes are subject to change until confirmed by Suppliers.

  • Prices are not guaranteed until payment is received by, and confirmed with, Suppliers.

4.2 Payments

  • Traveler agrees to make all payments in accordance with the payment schedule provided by Agency and/or Suppliers.

  • Agency may, for group travel or other special arrangements, establish an escrow or trust account for the temporary holding of Supplier payments.

  • Failure to make timely payments may result in cancellation and forfeiture of deposits.

  • Payments to Agency will be made by credit card through Agency’s approved payment platform. Debit cards, checks, or cash are not accepted unless otherwise agreed in writing.

4.3 Agency Fees

  • Agency may charge professional planning, booking, and/or change/cancellation fees, which will be disclosed in advance of booking (“Planning Fee”).

  • All payments to Suppliers will be made directly by Traveler, unless otherwise agreed in writing.

  • All Agency fees are non-refundable.

 

5. CANCELLATIONS, CHANGES, AND REFUNDS

5.1 Suppliers’ Policies

  • All cancellations and changes are subject to the terms and conditions of applicable Suppliers.

  • Agency shall not be liable for Suppliers’ refusal to refund or reschedule.

  • Traveler must contact Agency directly to request any change or cancellation of travel arrangements.

5.2 Refunds

  • Refunds, if available, will be issued by Suppliers and may take several weeks.

  • Agency fees are not refundable under any circumstances.

5.3 Cancellation of Agency Services

Either party may terminate this Agreement at any time by written notice to the other party. Upon termination, Agency’s planning fee will remain non-refundable. Agency may, in its sole discretion, issue a full or partial refund of the Planning Fee. Agency may, when feasible, transfer handling of Traveler’s reservations directly to the relevant Supplier or vendor to complete the booking process.

6. TRAVEL DOCUMENTS & REQUIREMENTS

  • Traveler is solely responsible for obtaining and maintaining all required travel documents including but not limited to passport, visas, vaccinations, health certificates, and permits as applicable.

  • Agency is not responsible for denied boarding, entry, or delays resulting from improper, incomplete, or expired documentation.

  • Passports must generally be valid for six (6) months beyond the return date of travel, and Traveler is responsible for verifying specific entry requirements with the appropriate government authorities.

 

7. TRAVEL INSURANCE

Client acknowledges that travel insurance has been offered and explained by Agency. Agency strongly recommends that Traveler purchase comprehensive travel insurance. If Traveler declines insurance, Traveler assumes all financial risk of cancellation, interruption, medical emergencies, or other losses and unforeseen events. Traveler may be required to sign a written waiver confirming that insurance was offered and declined.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Agency shall not be liable for any loss, injury, damage, delay, inconvenience, or expense caused by any act or omission of Suppliers, government authority, or event beyond Agency’s control including, but not limited to natural disasters, strikes, pandemics, or civil unrest.

  • Agency’s liability, if any, shall not exceed the amount of service fees paid directly to Agency by Traveler in connection with the specific booking giving rise to the claim.

9. INDEMNIFICATION

Traveler agrees to indemnify, defend, and hold harmless Agency, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising out of Traveler’s actions, omissions, breach of this Agreement, or failure to comply with Suppliers’ requirements or applicable laws.

10. HEALTH, SAFETY, AND RISKS

Traveler acknowledges that travel involves inherent risks, including but not limited to accident, illness, political instability, natural disasters, and exposure to communicable diseases. Traveler assumes full responsibility for personal health, safety, and security during travel.

 

11. FORCE MAJEURE

Agency shall not be liable or deemed in default for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, pandemics, public health emergencies, or government actions or restrictions.

12. DISPUTE RESOLUTION

12.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of laws principles.

12.2 Venue
Any legal action shall be brought exclusively in the courts located in Maricopa County, Arizona, and the parties consent to the personal jurisdiction of such courts.

12.3 Arbitration
At Agency’s sole discretion, disputes may be submitted to binding arbitration under the rules of the American Arbitration Association. Any such arbitration will take place in Maricopa County, Arizona.

12.4 Attorneys’ Fees

The prevailing party in any action, arbitration, proceeding arising out of this Agreement will be entitled to recover its reasonable attorneys’ fees and costs.

13. CONFIDENTIALITY AND PRIVACY

Traveler personal and payment information will be treated as confidential and shared only with necessary Suppliers for the purpose of fulfilling the services requested. Agency will use reasonable safeguards to protect such information and will not sell or disclose it to third-parties except as required to perform the services or as required by law.

14. AUTHORIZATION TO BOOK

Traveler authorizes Advisor to book travel arrangements as agreed upon via written approval (email or signed quote). All payments to Suppliers will be made directly by Traveler, unless otherwise agreed in writing.

Traveler represents that all information provided to Agency is accurate and that Traveler has authority to make bookings for all individuals included in the itinerary.

15. MISCELLANEOUS

15.1 Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.2 Waiver

No wavier of any provision of this Agreement will be effective unless in writing and signed by the waiving party. The failure of either party to enforce a provision will not be deemed a waiver of that or any other provision.

15.3 Assignment

Traveler may not assign or transfer this Agreement without the prior written consent of Agency. Agency may assign or transfer its rights or obligations to an affiliate or successor without Traveler’s consent.

15.4 Notices

All notices under this Agreement will be in writing and delivered by email, personal delivery, or certified mail to the addresses provided by the parties. Notices are effective upon delivery.

15.5 Headings

Section headings are for convenience only and will not affect the interpretation of this Agreement.

16. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or representations, whether oral or written. No modification shall be valid unless in writing and signed by both parties.

17. ACKNOWLEDGMENT & ACCEPTANCE

By signing acknowledgement or clicking ‘I agree’, Traveler acknowledges that they have read, understood, and agreed to the terms of this Agreement.

Last updated June 14, 2026